FAQ

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Is your Shea butter certified organic?

Yes. Deluxe Shea butter is obtained from a certified organic producer and crop handler based in Ghana.

Is your Shea butter unrefined?

Yes it is. 100% pure, unrefined and natural. No chemicals are used to extract or preserve our Shea butter. Traditional methods of processing ensure a very clean butter free from any additives or chemicals.

What colour is your unrefined Shea butter?

Our Shea butter is an ivory, off-white colour that varies slightly depending on the season.

Does your Shea butter have an odour?

Our Shea butter is unrefined therefore it does have the characteristic nutty aroma of unrefined Shea butter.

What is the texture of your unrefined Shea butter?

Our unrefined Shea butter has a smooth, creamy texture with no graininess.

Who should use Shea butter?

You, me… everyone – Please refer to Uses and Benefits of Shea Butter on the website.

How should Shea butter be stored?

Shea butter should be stored away from harsh lighting or sun, in a cool dark area away from heat. It may be refrigerated to extend shelf life.
Raw, unrefined Shea butter has an average shelf life of 12 to 24 months without the addition of preservatives. The life of the Shea butter can be prolonged when stored under proper conditions as outlined below:
– Keep the unrefined Shea butter in a cool area, below 50 degrees,
– Store unrefined Shea butter in a dark area, away from direct sunlight.
– Do not over heat the Shea butter when melting and avoid repeat melting.
– Do not leave the Shea butter in your car with the windows closed.
– You can also add natural preservatives, such as vitamin E to extend the shelf life.
– Shea butter must be stored and transported in cool conditions and in airtight containers to avoid the butter becoming rancid.

What is the shelf life of your Shea butter?

Our Shea butter has a shelf life of approximately 24 months from production date. All stock batches are date stamped with comprehensive records kept tracing product back to production date.

Do you sell and ship worldwide?

Yes. Order online now or Contact us now regarding any queries you might have.

What are your shipping/postage rates?

Please refer to the information on our website for postage and delivery. International postage rates will be confirmed with order depending on weight and packaging requirements.

Is there a minimum purchase order?

No, there is no minimum purchase quantity.

Do you do blanket orders?

Yes. Please contact us for further information on how we can assist your business needs.

How long will it take for me to get my order?

Online orders are generally shipped out within 2 working days of full payment being received. Wholesale and large consignments can vary depending on stock levels. We anticipate having product dispatched within 1-3 business days from confirmation of wholesale orders.

What is your product return or refund policy?

Please refer to our Product Ordering Terms and Conditions on the website.